The Art of Asking the Right Questions
The questions you ask in an exit interview can make the difference between surface-level responses and deep, actionable insights. Here are 10 questions proven to elicit honest, valuable feedback.
The Questions
1. What prompted you to start looking for a new opportunity?
This open-ended question often reveals the triggering event that started the departure process.
2. What would have made you stay?
Direct and powerful, this question cuts to the heart of what could have prevented the departure.
3. How would you describe the company culture?
Culture issues are often unspoken. This question gives employees permission to share their observations.
4. Did you feel your contributions were valued?
Recognition (or lack thereof) is a major factor in employee satisfaction and retention.
5. What was your relationship like with your manager?
People don't leave companies; they leave managers. This question explores that dynamic.
6. Were there adequate opportunities for growth?
Career development is crucial for retention. Understanding gaps helps improve offerings.
7. How did the job compare to your initial expectations?
This reveals potential issues in job descriptions, interviews, or onboarding.
8. What could we do to be a better employer?
A broad question that invites creative, constructive feedback.
9. Would you recommend this company to a friend?
The employee Net Promoter Score reveals overall sentiment about the workplace.
10. Is there anything else you'd like to share?
Sometimes the most valuable insights come when you simply create space for them.
Tips for Implementation
- Allow time between each question for reflection
- Follow up on interesting responses with "Can you tell me more?"
- Ensure confidentiality to encourage honesty
- Act on the feedback you receive