Refunds & Cancellations

At ExitFox, we want you to be completely satisfied with our service. This policy outlines our refund and cancellation procedures to ensure transparency and fairness for all our customers.

We offer a straightforward approach to refunds and cancellations, understanding that business needs can change. Please read this policy carefully to understand your rights and options.

We offer a free trial period for new users to explore our platform:

• No credit card required to start your free trial
• Full access to features during the trial period
• No automatic charges at the end of the trial
• You can upgrade to a paid plan at any time during or after the trial

Since no payment is collected during the trial period, no refund is applicable for free trials.

You may cancel your subscription at any time. Here's how cancellation works:

• Self-Service Cancellation: You can cancel your subscription directly from your account settings at any time
• Effective Date: Cancellation takes effect at the end of your current billing period
• Continued Access: You will retain access to ExitFox features until the end of your paid period
• No Partial Refunds: We do not provide prorated refunds for the remaining time in your billing period after cancellation
• Data Retention: Your data will be retained for 30 days after cancellation, after which it will be permanently deleted

Eligible for Refund:

• First-time subscribers within 7 days of initial payment
• Subscriptions where the service was materially unavailable due to our technical issues
• Duplicate charges or billing errors

Not Eligible for Refund:

• Requests made after 7 days from the payment date
• Partial month or year refunds for early cancellation
• Users who have previously received a refund
• Accounts terminated due to Terms of Service violations
• Subscription renewals (only first-time purchases are eligible)

To request a refund, please follow these steps:

1. Email us at [email protected] with the subject line "Refund Request"
2. Include your account email address and the reason for your refund request
3. Provide any relevant transaction IDs or payment details
4. Our team will review your request within 2-3 business days

Once approved, refunds will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

If you wish to change your billing cycle (monthly to annual or vice versa):

• Upgrade to Annual: You can upgrade from monthly to annual billing at any time. The annual price will be prorated based on your remaining monthly period.
• Downgrade to Monthly: Changes from annual to monthly will take effect at the end of your current annual billing period.

If you downgrade to a lower-tier plan:

• The change will take effect at the start of your next billing period
• You will retain access to current plan features until then
• No refunds are provided for the difference in plan pricing
• Some features may become unavailable after the downgrade takes effect

We understand that exceptional circumstances may arise. We may consider refund requests outside of our standard policy in the following cases:

• Extended service outages caused by our infrastructure
• Significant changes to our service that materially affect your use
• Billing errors on our part
• Other extenuating circumstances at our discretion

Please contact us to discuss your specific situation.

For any questions about refunds or cancellations, please contact us:

We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of ExitFox after any changes constitutes acceptance of the new policy.